To edit this page, log in to your control panel and go to Storefront › Web Pages. Click Edit next to the Shipping & Returns page and you can change this text. A sample returns policy is shown below which you can edit as needed.
Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. However, as most of our supplied products are custom made for the customer we can not accept returns on items incorrectly ordered by the customer. In the event that your order is incorrect, missing parts, damaged or defective please call us immediately and we will send you the correct item, replacement item, or replacement parts at no extra cost to you once item is returned.
For non custom items please take advantage of our 30-day return policy. You can return or exchange any item within 30 days of receipt as long as the item is returned in new, unused and resalable condition inside its original packaging (shipping charges are not refundable).
All return items are subject to a close inspection prior to acceptance. After 30 days refund for returns may be subject to a 15% restocking fee. Additional fees may apply if not returned in original packaging. Return shipping costs will be at the customer's expense. Returns will be inspected prior to credit given.
What do I need to do?
Repackage it securely in an outer carton. Be sure to include inside the package a copy of your sales record. You must call 410 533 0458 or email us for a return authorization number before sending any item back to Bosun Yacht Services. No packages will be accepted if exterior packaging is damage. All merchandise must be in new condition and in the original labeled packaging, enclosed within a shipping carton and must include all packaging material. Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. Request an Authorization Return Number before returning any item.
Please keep in mind, credit card companies vary in the time they post credits to your account. Please allow one to two billing cycles for the refund to appear on your statement.You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.